Reference

Open Terms & Conditions for Your Account

Our Terms & Conditions set the rules for account access across slots, live tables, and sportsbook pages, plus deposits and withdrawals through DANA, OVO, GoPay, and QRIS.

DANA / OVO / GoPay / QRISMobile browserDesktop accessLocal law first

Explore Lobby Read FAQ

Explore the Rules Behind Access

bursa33 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply the moment you open an account or send a payment, and they explain what we need from you before we process a deposit or withdrawal. We may ask for a matching name, an active contact number, and a payment route that belongs to

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you when the record needs verification. If a rule changes because of local law, payment-rail requirements, or a device-security update, we will reflect that here and apply the current version only where local law permits. You are responsible for reading the terms before using the lobby,
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and you should stop if any clause does not fit your situation. We also keep a record of important account actions so support can check them later, and we may refuse a transaction or a profile change when the details do not match our record. When
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we update a clause, the new wording governs future activity, not past records, and our support team can point you to the version that was active when a request was made.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Browse Help When a Clause Is Unclear

If a clause is unclear, we keep support close to the account so you can ask before you act. Live chat inside the lobby is the fastest path for payment questions, WhatsApp helps when you need to resend a receipt from your phone, and email works well for changes that need a written trail. Our team is available daily from 09.00 to 23.00 WIB, and we may ask for your account email or transaction ID.

Team online

Live chat

Use live chat after you open the account and we can check a clause, payment status, or withdrawal step while you stay in the same session. Keep your transaction ID ready so we can match the record faster.

Send your account email, short question, and a clear screenshot by WhatsApp when you need a quick policy check from your phone. We use it for time-sensitive follow-ups, especially when you cannot stay on desktop.

Email

Write to us by email when you need a formal request about terms, identity details, or a record correction. Include the same name on your account and a short timeline so we can locate the right entry.

DATA & ACCESS

Switch to Data and Security Rules

We process account data only to run the terms you accepted, verify payment records, and keep access stable on mobile and desktop.

Data use

We use your account name, contact details, and transaction history only for access, verification, and support handling. That lets us match deposits through DANA, OVO, GoPay, or QRIS without asking you to repeat the same record each time.

Cookies

Cookies help the site remember your login state, language choice, and session path so you do not need to start over after a short pause. You can clear them in your browser, but that may end the current session.

Account security

Keep your password private and use a device you control. If you open the account on a shared phone or a browser in a public place, log out when you finish and avoid saving credentials in autofill.

Verification

When a payout or profile change needs checking, we may ask for a matching name, contact number, and a payment destination that belongs to you. Clear photos or screenshots help us resolve the record faster.

Retention

We keep key account and payment records for the period needed to settle disputes, answer requests, and meet legal duties that apply in your location. After that, records are handled under our retention rules.

Requests

For corrections, deletion requests where allowed, or a question about this policy, contact support by live chat, WhatsApp, or email. Include your account email and a short explanation so we can route it correctly.

Open Questions About These Terms

These questions cover the parts of the Terms & Conditions you are most likely to check before opening an account. We explain access, payment matches, account updates, and how to reach us when a clause needs a human answer. If your situation depends on local law or a verification step, we will point you to the record that applies and keep the wording plain.

You agree to the terms that govern account access, payment checks, and how we handle records on mobile browser or desktop. If any rule conflicts with local law, the legal requirement that applies in your location takes priority.

The same core terms apply on both devices, but session behavior can differ. On a shared phone, inactivity may end the session sooner, while desktop access usually gives you more room to check records before you log out.

We may pause the transaction until the account name and payment destination can be matched. That can happen with DANA, OVO, GoPay, QRIS, or another approved route, and support will tell you what to send next.

Yes, some details can be corrected after support checks the record. We usually need your account email, the item you want changed, and a short explanation; identity-sensitive changes may need extra verification.

We keep the records needed to process transactions, answer disputes, and meet legal duties that apply in your area. After that, data is handled under our retention rules and removed or archived when the schedule allows.

Use live chat, WhatsApp, or email and quote the clause or transaction ID you want checked. That helps us reach the right record quickly and reply with the current terms that apply to your account.

No. Access depends on local law and is available only where local law permits. If your location is restricted, we will not ask you to continue, and support can explain the rule that applies.

Open Terms & Conditions for Your Account

Browse Help When a Clause Is Unclear

Live chat

WhatsApp

Email

Switch to Data and Security Rules

Data use

Cookies

Account security

Verification

Retention

Requests

Open Questions About These Terms

01 What do I agree to when I open an account?

02 Do the terms change on phone and desktop?

03 What if my payment name does not match?

04 Can you update my account details later?

05 How long do you keep my records?

06 How do I contact you about a clause?

07 Is access available everywhere in Indonesia?

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